What We Did:
The ISO 9001 is an internationally recognized standard for quality management systems. Our organization was tasked to build and implement a QMS for the purpose of becoming more efficient, improving customer satisfaction, and ensuring consistent quality in the provision of our products and services. We were able to achieve this certification over a period of 6 months, accomplishing several milestones along the way, including getting a commitment from our employees, and having to make some changes in our processes. Getting this certification turned out to be a huge effort, but one that was well worth it.
What that Means:
- The certification demonstrates that TCG Legacy, LLC doesn’t see “meeting and exceeding customer expectations” as a marketing slogan but rather, as a critical priority in our corporate culture and unwavering commitment to our customers.
- By earning the certification, you have assurances that we’re doing all we can to streamline operations, increase trust and peace of mind for you, and optimize working conditions for our employees. It’s also important to note that this isn’t a “one-shot” certification, as processes are evaluated on an ongoing basis to assure quality remains the hallmark of our business.